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Warranty on our Lighting Products


In addition to the provisions allowed for in the Consumer Protection Act of South Africa, Globug provides the following Warranties:

All Philips lamps and lights distributed by Globug are covered by a full manufacturer’s Warranty.

This Warranty does not affect your statutory rights as a consumer in any way. Some Philips lights may have different Warranty terms to other products due to the nature of the lighting product's design, manufacture or expected use.


7 Day Money Back Warranty Offered By Globug

Globug offers a 7 (seven) day money back Warranty on all of our lighting products (purchased online) for kids.

If any of our customers are not totally satisfied with their purchase from Globug, they may return the light to us within 7 (seven) days of taking delivery of their lights. The Globug Team will refund the original price of the light fitting to our customer.

All Returns must be in their original condition and packaging.

We suggest that all lights and lamps being returned are packaged in protective packaging, i.e. in the same manner the customer received the product from Globug.

Please Note: Products returned without any protective packaging will not be refunded.


Return Address:

Attention: Globug Customer Care
36 Morsim Road, corner 6th Road
Hyde Park
Sandton
2196
South Africa

Please specify your name and order number on your parcel being returned.


Defect Warranty - Faulty Goods

All Globug light fixtures for kids carry a 12 (twelve) month Warranty against manufacturing defects.

Damage caused to lights and lamps due to customer negligence is not covered.

Please refer to the Owner's Manual provided by Philips to ensure that you have followed all the correct installation and operating procedures. In particular, please refer to any trouble-shooting guide which may have been supplied with any Disney Light, Night Light, Ceiling Light, Wall Light, Table Light, Desk Light o Solar Light purchased from Globug for your kid’s room.


Cancellations

Orders that have not yet been processed for delivery can be cancelled by contacting Ioanna Zografos on 082 389 9005 or Niall Huxham on 071 159 5627.

If your order has already been processed for delivery, you will need to wait for your order to be delivered and then follow the 7 (seven) Day Money Back Warranty procedure.

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Image Product Code QTY Unit Price Total Price Remove
Delivery R 109.65
VAT R 15.35
Total R 125.00
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